“Think communication could be improved ie to tell the customer when order is dispatched etc. I didn't receive any order confirmation either. Item was cheapest I could find on net however and I was very pleased when it arrived. Unfair for me to comment on delivery speed as the Easter weekend was in the middle. Overall, pleased with the service. Thanks”
“You advised me you would inform me when my order had been dispatched so I could track its progress. Has itbeen dispatched? So you may agree very premature, to ask for a review on your performance on my order for a Samsung Video pack
Neil Harper
18/5/2015
Received This morning and am very pleased with purchase so have revised overall rating.
I have used search on my computer for any indication of dispatch but results are nil, so you might re-look at that thank you”
Posted 5 years ago
Hi Neil, firstly please accept my apologies that you feel the review request was premature. We take your comments on board and will adjust the way review requests are sent out in the future. Regarding the tracking information, this is also sent automatically to you via email once the order has dispatched, therefore please check your email for this. I hope that once you have received your order you will reconsider your review.
“I ordered on-line and all seemed well. However, I received a call the next day to say they didn't actually have my item, could I wait until after January 2nd? Although slightly annoyed that I will need to wait a bit, I did appreciate the call to let me know.”
“I wanted to buy a Panasonic BluRay/DVD player & whilst most of the other suppliers stated on their specification that their machines were "MultiRegion" playback on DVD's - they then gave a statement on their webpage that it could only play Region 2 only.
When I questioned AV Lounge they confirmed by e-mail that their machines are really Multiregional & I would be able to play Region 1 (USA) DVD's on this machine.
The service has been excellent & delivery was on the day quoted - well done.”
